by post, and to your window
Delivery and returns
How cloth, cuttings and finished curtains reach you, and how anything goes back.
Cuttings and cloth by the metre travel by post to any address in the UK. Curtains and blinds made to measure in north and north-east Glasgow arrive at the fitting and go up at your window. What can be returned, and how, depends on whether it was made for you.
How each thing arrives
Cuttings
In a plain envelope, to any UK address. On the check page the request moves from Received to Posted, with the date, on the day it goes into the post.
Cloth and haberdashery
Folded, wrapped in tissue and posted to the address in the order confirmation, or brought to you at a visit if one is booked. The confirmation says which.
Curtains and blinds, made up
Brought to the fitting appointment in the confirmation and hung there. Made up for a window the company does not visit, they are posted ready to hang.
When
On the date in the order confirmation. Where no date is agreed, the Consumer Rights Act 2015 says goods must arrive within 30 days, and you can set a new date, then end the contract if that is missed too.
Goods become your responsibility once they are in your hands. If a parcel has not arrived when it should, write to sales@interiorprodesigners.store: it is traced and, if it is lost, sent again or refunded.
Changing your mind
- Cloth by the metre, lining, interlining, haberdashery
- You can cancel within 14 days of the day it reaches you, without giving a reason. Then send it back within 14 days of telling the company, as it came. The cost of posting it back is yours.
- Curtains and blinds made to measure
- Made to your specifications, so there is no 14-day right to cancel (regulation 28(1)(b) of the Consumer Contracts Regulations 2013). A fault is a different matter: see below.
- Cuttings
- Free, and yours to keep. Nothing goes back.
The refund
Made within 14 days of the cloth coming back, or of your showing it was posted back if that comes first, in the same way you paid. If cloth has been handled more than was needed to see what it is, or cut further, the refund can be reduced for the loss of value, as the 2013 Regulations allow.
model cancellation form
To cancel, write this
An email or a letter saying plainly that you are cancelling is enough. Or use the form set out in Schedule 3 to the 2013 Regulations:
To INTERIOR PRO DESIGNERS LTD, 2/2 156 Charles Street GLASGOW, G21 2QH United Kingdom, sales@interiorprodesigners.store:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: …
Ordered on … / received on …
Name of consumer(s) … · Address of consumer(s) …
Signature of consumer(s), only if this form is sent on paper · Date …
Faulty or not as ordered
Anything faulty, or not what was ordered, made to measure included, goes back at the company’s cost. For curtains and blinds the company comes to the window to look, and takes them down if they have to go back to the table.
Your rights under the Consumer Rights Act 2015 are set out in the terms of sale, and how to raise a problem in Putting it right.