the cloth, the making, the law
Terms of sale
What happens between choosing a cloth and drawing the finished curtain, and what each side owes the other.
These terms apply when you buy furnishing fabric, lining, interlining or haberdashery by the metre, or curtains and Roman blinds made to measure, from INTERIOR PRO DESIGNERS LTD as a consumer. They sit on top of your rights in law, which they never take away. If you are buying for a business, the written order confirmation sets out the terms for that order.
How an order is made
- Looking costs nothing and commits you to nothing. Cuttings by post and a measuring visit are ways of deciding, not orders.
- The order confirmation is written down. Before anything is cut, you are sent an order confirmation by email naming the cloth and its fibre composition, the linings and interlining, the heading, every measurement, how and when the work reaches you, the price, and when payment is due.
- You confirm it in writing. A reply saying you accept it is enough. The contract is made when the company then confirms it is going ahead.
- Nothing is cut before that. Once the shears have gone in, a made-to-measure order is yours, as the section on cancelling explains.
Whose measurements
When the company measures at a visit, the measurements are its responsibility: if a curtain made from them does not fit, that is put right at the company’s cost.
When you measure, including through Measuring up, the curtains or blind are made to your figures. Before cutting, the company goes through them with you: whether a width is the track or the glass, where the drop ends, which recess width is the narrowest. A piece made exactly to figures you confirmed is made as ordered.
Cloth from the roll
The cloth you are sold must match the cutting you chose it from, apart from any difference you were told about before you ordered: section 13 of the Consumer Rights Act 2015 says goods sold by sample must match the sample.
Dyed cloth varies a little from one roll to the next. A cutting is cut from the roll then in stock; an order is cut from a single roll wherever its length allows, and if another roll is needed you are told before anything is cut. Linen slubs, the shading of a velvet’s pile with its nap and the small irregularities of a natural fibre are the nature of the cloth, not faults in it.
Every cloth comes with its fibre composition, as the Textile Products (Labelling and Fibre Composition) Regulations 2012 require, and its care.
Changing your mind
Most orders are agreed at your home or by email, so the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel. How it works depends on what you bought.
- Curtains and Roman blinds made to measure
- Made to your specifications, so the 14-day right to cancel does not apply to them: regulation 28(1)(b) of the 2013 Regulations. That is why nothing is cut until every measurement and choice has been confirmed in writing.
- Cloth cut from the roll, lining and interlining by the metre
- Cutting a length from the roll is not treated here as making goods to your specifications, so the right to cancel applies: you have 14 days from the day the cloth reaches you. The cloth comes back as it was sent, uncut further and unsewn.
- Haberdashery
- 14 days from the day it reaches you, like cloth.
- Cuttings by post
- Free and yours to keep. There is nothing to cancel and nothing to send back.
If something is not right
Under the Consumer Rights Act 2015 what you buy must be of satisfactory quality, fit for the purpose you made known, and as described; curtains and blinds the company hangs must be hung correctly; and every service must be carried out with reasonable care and skill. Made-to-measure work has every one of these protections: the exception above is about changing your mind, not about faults.
- In the first 30 days You can reject faulty goods and have your money back.
- After that The company repairs or replaces them. If that cannot be done, or does not work, you can have a reduction or, where the law allows, your money back.
- For a service Work done without reasonable care and skill is put right, or, if that cannot be done, what you pay is reduced.
In Scotland the time for making a claim is generally five years, under the Prescription and Limitation (Scotland) Act 1973. Putting it right explains how to raise it.
Fitting at your window
Tracks, poles and blinds are fixed to the wall found at the visit, with the fixing that wall takes: stone, brick, concrete or plasterboard. Please clear the space in front of the window and say if you know where cables or pipes run.
Every blind with a cord or chain is fitted with its safety device, and its cleat is placed at least 1.5 metres from the floor, as the Office for Product Safety and Standards advises. The cord is to be kept on its cleat; please do not remove a safety device.
The company is responsible for loss or damage it causes that was foreseeable when the contract was made, and never limits its responsibility for death or injury caused by negligence, or for anything else the law does not allow it to limit.
Cafés, salons and offices
Curtain and blind fabric for non-domestic rooms is chosen against the building’s own fire risk assessment. The British Standard for it is BS 5867-2:2008. Such fabric is supplied only where its manufacturer certifies that performance for that cloth, with the manufacturer’s certificate. Cushions, seat pads and loose covers are made only in fabric meeting the Furniture and Furnishings (Fire) (Safety) Regulations 1988.
Scots law
These terms and every contract made under them are governed by the law of Scotland, and the Scottish courts deal with any dispute. If you live in England, Wales or Northern Ireland you may also bring a claim in the courts where you live.
How personal information is handled is set out in What we keep; how things are sent and taken back, in Delivery and returns. These terms were last revised on 13 November 2026, and an order is made under the terms in force on the day it is confirmed.