complaints
Putting it right
A hem that hangs short, a cutting gone astray, a reply that never came: say so, and it is dealt with in the open.
This is how to complain to Interior Pro Designers, how quickly you will hear back, and where to go if the answer does not satisfy you. Most things wrong with a curtain can be put right at the window or on the table, and that is always the first aim.
How to raise it
Write to sales@interiorprodesigners.store with “Complaint” in the subject, or by post to the registered office: 2/2 156 Charles Street GLASGOW, G21 2QH United Kingdom. You can also tell whoever comes to a visit or a fitting; it is written down there and a copy is emailed to you, so both sides hold the same words.
worth putting in
- Your reference or the date of the order confirmation
- Which window, which cloth, which piece
- What is wrong, and since when
- What you would like done
- Photographs, if they show it
What happens, and how soon
The day it arrives
It is read
Every complaint is read on the working day it arrives and kept with the order or request it is about.
Within 3 working days
Acknowledged
An email saying it has been received, what will be looked at, and when you will have a full answer.
Within 14 days
A full answer
What was found and what will be done about it. If a curtain needs to be seen at the window, the visit is offered inside those fourteen days and the answer follows it; if more time is needed, you are told why and by when.
At the end
The final word, in writing
A last letter or email says plainly that it is the company’s final response, and repeats where you can take it next.
Working days are Monday to Friday, leaving out Scottish public holidays. Your legal rights do not wait for this procedure: you can use them at any point.
If you are still not satisfied
The company does not belong to a trade association or an alternative dispute resolution scheme, so none is named here. These routes are open to anyone:
Advice Direct Scotland
Scotland’s free consumer advice service. It can advise on your rights and pass a complaint to the council’s trading standards service.
Simple procedure
The sheriff court’s process for smaller claims in Scotland, designed to be used without a solicitor. The Scottish Courts and Tribunals Service explains how it works.
Living in England or Wales?
The Citizens Advice consumer service gives the same kind of free advice there, and can refer a complaint to trading standards.
About your personal information
The Information Commissioner’s Office deals with complaints about how personal information is handled. What we keep has the details.